Security and privacy

What Noumento reads

  • Noumento connects to Slack, Microsoft 365 (Teams and Outlook mail), Granola and Notion.
  • From Slack and Microsoft 365 it reads messages only from the channels and mail folders each member chooses, and nothing is chosen for them.
  • In Slack it connects as the member, so it sees only what that member can already see.
  • Slack’s permission screen asks for access to direct messages, but Noumento does not offer direct messages for a member to choose.
  • In Microsoft Teams it reads channel messages only, never one-to-one or group chats.
  • In Outlook it reads the messages in the chosen folders, including their text, but not blind-copy recipients.
  • It does not download attachments or files from any source.
  • It does not read calendars, or files kept in Microsoft 365.
  • The connectors only read: they do not post, send, edit or delete anything in your tools.
  • In Granola it reads only the transcripts of meetings in the folders a member chooses, and of meetings not in a folder if they choose those too; it does not keep Granola’s AI summaries or private notes.
  • In Notion it reads only the pages a member picks on Notion’s own screen and the pages beneath them, and only once they have chosen how each area is shared.

What Noumento sends

  • If a team’s admin adds Noumento to their Slack workspace, Noumento can send a member their weekly review as a Slack direct message.
  • It sends the review only to a member who has turned it on, and that member can turn it off.
  • Adding it asks Slack for two permissions, to send messages and to open direct messages, and for none that reads a message.

Private until you share it

  • What Noumento learns from a member’s sources starts in that member’s private record.
  • It reaches the member’s team only when they approve it, or when they have set where it came from to share automatically.
  • Every channel and folder starts on review: nothing from it is shared until the member approves.
  • Anything a member does not act on stays private, unless they set where it came from to share automatically.
  • Automatic sharing still passes the sensitivity check, and anything the check cannot clear goes to review instead.
  • A member can take back something they shared, and the team stops seeing it unless another member shared it too.
  • A note an assistant saves for a member is private to that member until they approve sharing it.

Sensitive matters

  • Noumento checks what it reads for five kinds of sensitive matter: judgements about named people, pay, the company’s own deals and fundraising, legal matters about a person, and personal lives.
  • Content the check flags is never shared with the team.
  • When the check is unsure, the content is treated as sensitive. When the check cannot run, the content is held back, unshared, and checked again later.

Permissions in every assistant

  • Noumento answers an assistant from the asking member’s own private record and their team’s shared record, and nothing else.
  • No member’s assistant can read another member’s private record.
  • Noumento’s server works out who is asking from the access key Noumento issued to that member; naming another member, team or company in a request cannot widen what it answers from.
  • Customers share the same databases, and Noumento’s own access checks keep each company’s records apart.

Where data lives, and who processes it

  • Noumento’s servers, database and file storage run on Amazon Web Services in the Ireland region (eu-west-1).
  • Stored data is encrypted at rest: the database, the file storage and the server’s disks.
  • Connection credentials are kept in AWS Secrets Manager.
  • Data travelling between you and Noumento is encrypted with HTTPS.
  • The text Noumento reads, the questions assistants ask and the notes they save are processed by Google’s Gemini models, through Google’s Gemini API.
  • Google does not use the text Noumento sends it to train its models.
  • Noumento does not train models on your data.
  • Answers go to the assistant the member connects, under that assistant’s own terms.
  • Services that process customer data for Noumento: Amazon Web Services in Ireland (hosting), Google (Gemini models, which may process data outside the UK and EU), WorkOS in the United States (sign-in and invitation emails) and Pydantic Logfire in the EU (operational monitoring, with identifiers pseudonymised).
  • Every customer’s terms include data processing terms and the list of companies that process customer data for Noumento.
  • Noumento runs no analytics or advertising trackers, in the app or on this site.

Signing in

  • Members sign in through WorkOS’s hosted sign-in page.
  • Noumento keeps its own session in a secure cookie that page scripts cannot read.

Who at Noumento can see data

  • Only Noumento’s founder can access production systems, with two-factor sign-in, and that access is logged.
  • Noumento looks at customer content only to give support a customer asks for, to fix a fault, or where the law requires it.
  • Noumento’s own AI development tools do not read customer content.

Keeping and deleting data

  • Disconnecting a source stops Noumento reading it and deletes the stored credential, unless another of the member’s connections still uses it.
  • Disconnecting a source does not delete what Noumento has already read. Noumento deletes a customer’s data within 30 days of the customer asking or of its account ending, and backup copies expire within a further 14 days. An account ends when a subscription ends, or 30 days after a trial ends without a paid plan.
  • The database is backed up daily, and each backup is kept for 14 days.

Reporting a problem

  • To report a security problem, email security@noumento.com.